Licensed Clinical Mental Health Counselor- Family/Internal Medicine Behavioral Health Care Manager-
Duke University Health System
Location: Durham, North Carolina
Internal Number: 229348
Duke Primary Care
Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.
Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.
Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patientâ€™s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.
Family/Internal Medicine Behavioral Health Care Manager -FULL TIME, REMOTE
Durham, NC, US, 27710
Personnel Area: DUKE PRIMARY CARE
Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in more than 30 locations throughout the Triangle.
General Description of the Job Class:
The Behavioral Health Care Manager functions as an integral part of an interdisciplinary team, ensuring excellence in adult behavioral health care, in an effort to achieve optimal mental health outcomes through a seamless model of access and care. Focus on improving access to behavioral health care for adult patients (18 years and older), providers, family and community.
· Provide behavioral health care coordination to parents and families in need of behavioral health services
· Perform various appointment and access-related duties for DPC Behavioral Health to including scheduling appointments from a referral, following up on referrals faxed externally, and closing the loop on all reconcilable referrals placed. The Behavioral Health Care Manager remains current on behavioral health providers in the community, service locations, service offerings, and insurance payers, while providing the highest levels of service excellence to each patient
· Responsible for eliciting the patient's and family's treatment preferences and needs and determining the most appropriate behavioral health services
· Conduct patient contacts through telephone calls
· Maintain liaison with other offices and departments to coordinate referrals, foster collaboration, leverage resources, and help to accomplish program objective
· Contribute to program effectiveness by communicating trends and recommending modifications to current workflows
· Actively participate in DPC continuous improvement processes and practice level improvement projects
Knowledge Skills and Abilities
· Licensed staff member with behavioral health training (e.g., Licensed Clinical Mental Health Counselor/Professional Counselor, Licensed Marriage and Family Therapist, Licensed Social Worker, Registered Nurse, Nurse Practitioner, Licensed Psychologist, Masters-level licensure candidate/trainee (e.g., LCSW-A) or other designated and appropriately trained member of the care team who provides care management services and assessment of beneficiary needs. Will bill for behavioral health care coordination services incident to the primary care provider.
· Care management / care coordination experience required, CCM preferred
· Provide accurate information to patients regarding various behavioral health services, providers, and locations available within the Duke University Health System and the surrounding community
· Actively identify, listen, and understand the needs of each patient. Ask thoughtful questions to determine the appropriate resources or actions to be taken
· Professionally communicate both verbally and in writing with patients, providers, internal specialty departments, and clinics in the surrounding community
· Organized and motivated by a fast-paced environment
· Able to manage multiple tasks/projects simultaneously
· Proficient in chart review and able to assess needs quickly
· Strong with the use of computer software tools and data files
· Comfortable with continuous change and is self-motivated
· Able to complete documentation in a quick and efficient manner (will be in electronic health record and other software systems developed for care management and population based program metrics)
· Exceed patient experience expectations
· Meet or exceed daily productivity goals as set forth by department
· Demonstrate Duke's values and behaviors in every interaction
· Consistently use "Words that Work" and "RELATE" in all daily interactions
· Comply with all regulatory and compliance policies and procedures
· Build effective and trusting relationships with patient/peers
· Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests
· Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions
· Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate
· Be self-directed and able to organize and manage multiple tasks/projects
Job Code: 00005411 LICENSED CLIN MENTAL HEALTH COUNS Job Level: F1
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