SCHCHA's Career Center

Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021. Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission. Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

 

MEDICAL ASSISTANT, CERTIFIED - DUKE PRIMARY CARE < /h3>

Occ Summary

The Medical Assistant, Certifie d functions as an integral member of theinterdisciplinary healthcare tea m in providing direct patient care. TheMedical Assistant, Certified perf orms routine administrative and patientcare supportive duties in a Healt h Systemmedical practice that assistmedical and/or nursing staff in the examination and treatment ofpatients and ensure the clinic/office runs s moothly.

Work Performed

Clinical responsibilities:The CMA takes medical histories and records vital signs, explainstreatment procedures to patients, and prepares patients for examinationsand proced ures.Patient care support responsibilities may include assisting the med icaland nursing staff during examination and procedures, collecting andp reparing laboratory specimens, performing basic laboratory test in thecl inic/office, taking electrocardiograms, removing sutures/ staples,changingsterile and non-sterile dressings,promoting patient/familyunderstandin gofthe educational content and his/her involvement in theplan of care, a nddocumenting in the patient record.Other clinical support responsibilit ies include disposing ofcontaminated supplies, instrument processing, hi ghlevel disinfectionand sterilization of medical instruments, telephonin gprescriptions to apharmacy, preparing and administering medications asd irected by aphysician, and authorizing drug refills as directed. Perform sotherclinical functions as delegated and supervised by the physician.Ad ministrative responsibilities:The CMA greets patients, answers telephone s, schedules appointments toinclude arrive appointments in MaestroCare,c heckout patients, andreferral scheduling; arranges for hospital admissio ns and laboratoryservices, updates and files patient medical records,fil ls out insuranceforms, handles billing, bookkeeping to include receiving copays andcollections on account balances; correspondence, and ordering clinicaland clerical supplies and forms. Performs other administratived uties asdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committee s.

Knowledge,Skills and Abilities

Good customerservic e skills.Work requires the ability to understand and follow oral and wri tteninstructions generally acquired through a high school education andm edical assistant programming.Heavy lifting and the ability to transport stretcher and wheelchairpatients may be required.Working knowledgeof ste rile techniques and special procedures that areapplicable to workperform ed.Working knowledge of procedures and techniques involved in administer ingroutine and specialtreatments to patients.Working knowledge of sanita tion, personal hygiene and basic health andsafety precautions applicable for work in a clinicsetting. Workingknowledge of infection control proc edures and safety precautions.Age specific competencies.Daily clinic pre paration process; registration, scheduling, chargeposting, orderentry.Ab le to document andcommunicate pertinentinformationAbility to establish a nd maintain effective working relationships withpatients and clinic staf fTyping skillsMedical terminologyLevels II and III -- Abilityto independ ently seek out resources andwork collaboratively

Level Chara cteristics

N/A

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or theAccrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA,NCMA or ARMA required. BLS required.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.